JP Morgan Securities Documents are Internally Inconsistent and Contradictory

According to an industry expert, JP Morgan Securities documents are internally inconsistent and contradictory
JP Morgan Securities vs. Customer Before Financial Industry Regulatory Authority

A self-directed investment customer filed a complaint against JP Morgan Securities alleging fraud and numerous financial industry rules violations.
No Respite for Individual Customers Wronged by Brokerage Firms before FINRA Arbitration

FINRA arbitration is unfair and biased.